Apple @ Work: Assist App 2.5 continues to be vital device for Apple IT admins

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Apple @ Work is dropped at you by Mosyle, the one Apple Unified Platform. Mosyle is the one answer that totally integrates 5 completely different functions on a single Apple-only platform, permitting companies to simply and mechanically deploy, handle, & shield all their Apple units. Over 38,000 organizations leverage Mosyle options to automate the deployment, administration, and safety of thousands and thousands of Apple units every day. Request a FREE account at the moment and uncover how one can put your Apple fleet on auto-pilot at a worth level that’s onerous to imagine.

For Apple IT admins who handle 1000’s of distant Macs, offering help for finish customers shouldn’t be all the time simple. There might be plenty of variables that you should uncover when points come up. One of many issues I’ve typically thought Apple ought to add is an easy menu bar app that may shortly permit customers to repeat and paste key information right into a help ticket. Fortunately, one firm is constant to offer an answer: Root3’s Assist App and model 2.5 not too long ago shipped.

About Apple @ Work: Bradley Chambers managed an enterprise IT community from 2009 to 2021. Via his expertise deploying and managing firewalls, switches, a cell machine administration system, enterprise-grade Wi-Fi, 100s of Macs, and 100s of iPads, Bradley will spotlight methods during which Apple IT managers deploy Apple units, construct networks to help them, practice customers, tales from the trenches of IT administration, and methods Apple may enhance its merchandise for IT departments.

As you’ll be able to see from the picture above, Assist App gives plenty of fast data at a look for finish customers and IT professionals that may assist decide the place an issue may lie on macOS. It gives numerous customization choices that I’ll element beneath, however the objective behind the app is to focus on key data that may impression macOS efficiency whereas additionally offering fast hyperlinks to firm assets – once more all customizable.

The Menu Bar Icon for Assist App might be personalized to make use of your individual PNG or utilizing an SF Image. The row above the buttons permits a customized title and placing your organization brand. The brand helps a number of picture codecs resized to a most top of 48 factors. The unique side ratio can be retained.

A complete of 4 gadgets can be displayed within the high 4 buttons, and IT groups can decide from a number of choices that finest swimsuit their staff’s wants. You possibly can select from Pc Identify, macOS model (clicking opens up the Software program Replace display screen), Final Reboot (might be personalized to indicate an ! if it exceeds the utmost time beneficial by your organization), storage used, IP tackle with an indicator for Wi-Fi or ethernet (helpful when troubleshooting VPN, visitor networking, lodge connections and many others.), and reveals when the worldwide password for the consumer account will expire.

The buttons within the third and fourth rows behave as shortcuts to apps or hyperlinks. Each rows can present two or three buttons. These shortcuts may embrace an organization assist portal, Firm portal, help telephone quantity, and many others.

What’s new in Assist App 2.5?

The staff at Root3 not too long ago shipped a incredible new replace to Assist App that brings numerous nice options to the app.

macOS software program replace particulars and add an non-compulsory organizational coverage textual content utilizing Markdown

Distant photographs utilizing a URL and SF Symbols help for branding. This implies you not have to package deal photographs.

Assist App Extension alerts to set off warnings within the Extension and menu bar icon. For groups operating via a safety compliance mission, it is a must-have enhancement

Speedy Safety Response help – I believe that is the important thing characteristic of this launch as this characteristic has been mentioned closely amongst Apple IT professionals

macOS 14 help

One other key characteristic is help for built-in variables to tug in machine data. The next variables can be found:

$LocalComputerName: the present pc title/hostname

$LocalModelName: the mannequin title, like MacBook Air (M2, 2022). Apple Silicon solely

$LocalModelShortName: the quick mannequin title like MacBook or iMac

$LocalFullName: the complete title of the native macOS consumer account

$LocalUserName: the username of the native macOS consumer account

$LocalMacosVersion: the macOS model, like 13.4.1

$LocalMacosVersionName: the macOS model advertising title, like Ventura or Sonoma

$LocalSerialNumber: the machine serial quantity

$LocalIpAddress: the present IP tackle

$LocalUpdatesAvailable: the variety of updates accessible

Assist App is totally free and may simply be deployed via your machine supervisor system.

Apple @ Work is dropped at you by Mosyle, the one Apple Unified Platform. Mosyle is the one answer that totally integrates 5 completely different functions on a single Apple-only platform, permitting Companies to simply and mechanically deploy, handle & shield all their Apple units. Over 38,000 organizations leverage Mosyle options to automate the deployment,  administration, and safety of thousands and thousands of Apple units every day. Request a FREE account at the moment and uncover how one can put your Apple fleet on auto-pilot at a worth level that’s onerous to imagine.

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